Resetting charge 6...

[gulab5656]

Okay, definitely checked all the forums and Google. And I saw the answer. Put 6 on the charger and tap the flat logo on back of charger 3 times with one second in between. Screen will go off and then show logo.

THIS is not working. For people who have success on it to reset the device, how are you doing it? How short or long between preses? Lol.

[DennisHOR]

I same your case.

Finally, I can only ask for a refund during the warranty period in Hong Kong😭. Cannot replace new one.😢

[MarioSFitbit]

Hi @gulab5656 and welcome to the Community ! @DennisHOR nice to see you around the forums. 

I appreciate your messages, and I'm sorry to hear you are experiencing troubles regarding the restart of your devices. 

I'll be happy to explain the restarting process of the Fitbit Charge 6. 

1. Connect your device to the charging cable. For instructions, refer to How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times with one-second pause between each press. Then wait 10 seconds or until the Fitbit logo appears.

Another way to restart your device is to unplug it, wait a second, and plug it back in. Repeat this process 3 times in an 8 seconds interval and then wait 10 seconds until the device restarts.

I hope this serves. 

[RiekoC]

Hello @gulab5656 

To add to the Moderator's response, this help page has the 3 ways to restart your Charge 6 with illustrations (<-- click link)

[DennisHOR]

MarioS
Thank You your comment. But my charge 6 same cannot restart.

[MarioSFitbit]

Hi @DennisHOR ! Thank you for your answer. 

I'm sorry to hear that your Charge 6 is still experiencing this trouble. I appreciate your troubleshooting efforts and I understand you. 

Since you already tried the recommended steps, I suggest you contact support, since they have more tools in order to find your options. Contact Us