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Returning a damaged Fitbit?

‎12-07-2023 00:10

‎12-07-2023 00:10

I recently bought a Charge 6 during the black Friday sale and somehow the screen has a noticeable scratch on it even though I don't recall doing anything that could have caused it. Since I am still in the 45 day return window, am I still able to return it? I managed to get a return label but I'm worried that they will say it's not eligible for a refund. Has anyone had any luck with this?

https://showbox.bio https://tutuapp.uno/
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‎12-07-2023 04:36

‎12-07-2023 04:36

Hello @hulamrut and welcome to the Community.  It's my understanding that the 45 return window in a no questions asked return policy.  A screen scratch IS NOT a reason for a warranty replacement.  I think you will be fine as long as it is a return and you are asking for a refund.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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