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Screen tap waking during sleep mode (Charge 6)

I find the screen is waking during sleep mode, when I am trying to fall asleep. (Charge 6) 

This seems to be because the sleep mode is not turning off screen wake on screen-tap. 

Screen tap is happening accidentally when I'm trying to fall asleep, e.g. when I move my arms or roll over.

On my Charge 4, this was not an issue because in sleep mode the screen would only turn on if I pushed the side button.

 

Is there any existing way to turn off screen tap to wake during sleep mode, or does this require another suggestion.

 

Thanks

 

 

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Hi @penguinsAreCool and welcome back to the forums. 

Thank you for your message. I'm sorry to hear that you are experiencing this situation regarding the sleep mode with your Charge 6. 

May I suggest you to try the following steps (If you already haven't done yet)? 

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA.

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Hi Mario,

Yes, sleep mode schedule is set, and this happens to me during the hours of the the sleep mode schedule. I also verified that sleep mode was ON while this was happening.

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Okay, I have confirmed that during sleep mode it requires a double tap to turn on, but while I'm trying to fall asleep it is still detecting a double tap sometimes perhaps due to the way I roll over or put my hands between my knees while sleeping.

I found someone having a similar situation on the Inspire 3 watch here: https://community.fitbit.com/t5/Product-Feedback/Turn-off-double-tap-to-wake-in-sleep-mode-on-Inspir...

Moderator edit- merged messages

 

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