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Charge 6 sensitive screen

yesterday - last edited yesterday by Fitbit Moderator

yesterday - last edited yesterday by Fitbit Moderator

I have had fitbits for 5 + years and all of a sudden when I try to scroll through it keeps starting an excerise. I try to scroll to the left it starts the excerise. I scroll to the right and the alarm sets. I have restarted the device multiple times and nothing will fix this. 

 

Moderator edit: clarified subject.

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4 REPLIES 4

yesterday

yesterday

@Leannek18 

Have you tried restarting the device?  Sometimes that's the fastest way to troubleshoot issues.

Gary D.| Feeding Hills, MA MBG PE

Pixel Watch 3, Pixel Watch 4

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yesterday

In response to gdio53

yesterday

Yes the post says multiple times

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yesterday

In response to Leannek18

yesterday

@Leannek18 

Sorry, missed the part about restartting.

Gary D.| Feeding Hills, MA MBG PE

Pixel Watch 3, Pixel Watch 4

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yesterday

In response to gdio53

yesterday

Hi @Leannek18. A warm welcome to the forums. 

Thank you for taking the time to share the details regarding the issue with your Charge 5. Thank you for trying to fix it on your own. 

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

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