Sleep Score and Sleep Stages not showing on app

[SunsetRunner]

My fitbit app doesn't show a detailed analysis of my sleep stages or a sleep score.

Moderator edit: clarified subject.

[ManuFitbit]

A warm welcome to the community forums @SunsetRunner.

Thank you for sharing with me the information regarding this difficulty with the Fitbit app.

Please make sure to have the latest version of the Fitbit app installed: How do I use the Fitbit app?

In addition, try to perform the following troubleshooting steps:

• Log out from the Fitbit app.
• Force quit the Fitbit app and reboot your phone.
• Open the Fitbit app and log back into your account.
• Check if the issue is still happening.

[SunsetRunner]

Hello, sadly I have tried all these options. It's started going wrong since the app did an update 😐  I am on version 66.20001.***.**

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The above is the firmware version. I am app version 4.39.2 - this is really frustrating 

[RiekoC]

Hello @SunsetRunner 

Are you seeing your heart rate being tracked? Do you see a green light on the back of your Charge 6? The green light is the heart rate sensor & is used for sleep tracking.

If you don't see the green light, the first troubleshooting step is to check the Settings tile on your Charge 6 to make sure Heart rate is turned on:

• Swipe down from the clock face until you see the Settings tile (last one) & tap on it
• Swipe up to find Heart rate. Confirm that it's turned on. If not, tap on it to enable it.

[SunsetRunner]

Hello,

I can see green light on the back of my watch. 

My app is showing the resting heart rate but not breathing rate or heart rate variability.

Heart rate is turned on, on the watch...

[Henry1953]

I am now on my second Charge 6, having replaced my generally reliable Charge 5 when it became unreliable.  All units three have the same issue, Breathing Rate erratic (mostly no data), and no Heart Rate Variabilty data, so no or erratic sleep stages/score.  I cannot recall if there was a software update just before the Charge 5 went AWOL, but three sepatate units developing the same fault points to a software fault to me.  It could, of course, be me, but I have been receiving Health Metrics, including Sleep Stages/Score reliably for a long time and I have followed the support team advice religiously.  Something is definitely wrong.

[SunsetRunner]

Honestly I am at a loss with it all and really disappointed. I moved from a relatively good and reliable Garmin watch and regretting it now. Such a shame. 

[RiekoC]

Hello @SunsetRunner 

One troubleshooting suggestion that I can think of is to try cleaning the back of the Charge 6 around the sensor area. This help page has the steps on how to clean a Fitbit device (<-- click link).

Another suggestion is try moving the tracker to the inside of your wrist. Some users report that they get better sleep tracking when they move the tracker to the inside of their wrist.

Just to confirm

• You don't have tattoos or scars where you wear your Charge 6
• You let the Charge 6 automatically detect your sleep