I have had the Charge 6 since 4/2. I called 4/7 for some help. Since then I have talked to Otoniel, Maria, Moises, Ingrid, Maria(supervisor), Angy, Valentina, Sophia Saria, Jennifer, Alejandro, Maria Jose, Gretel, Santiago, Santo Ismael, Valentina(again), Jose Pablo, and Yessica Paola. It is now May 1, 24 days and literally hours on the phone with front line non-technical operators working from a script that I know by heart. They have "escalated" my case 3 times, even once she told me she was escalating it a second time. I have received three letters asking for more information and promising action. I answered those letters on 4/9, 4/13 and 4/16 and have received no response. I received an email from Gretel on 4/20 after 2 weeks that was the original manual information that I got with the purchase. On 4/21 Maria said her resolution of my problem was an update coming on 4/24. I waited several days for the hoped for resolution, none came. I called and Valentina told me there was no such update and none scheduled. At least four times I have been put on hold so they could talk to their "team" only for the music to stop after about a minute, then silence for 5-7 minutes, all the time the call timer was working, and then the line was dropped.
I assume that they launched the Charge 6 prematurely and it is very buggy and customer service is going crazy.
Meanwhile I am looking at alternatives. A tracker more than twice as expensive looks like a deal.
All that and they finally offered to replace it, 4/28. Just 5-7 days to process and they don't know when I'll get it.
Buy another product if you haven't bought a Charge 6 and/or you still in the return period.
