I have spent three and a half hours on the phone with Fitbit customer service and I'm shocked at how they have such little knowledge on the charge 6 watch. I haven't received my sleep score for 3 days and they had me resync my phone they had me going to my app they had me close out my account put my account back in on and on and on and I still cannot monitor my sleep score. They then said they'd connect me to a manager had me on hold for 15 minutes came back said the manager is going to be right on then I was on hold for another 10 minutes and finally I hung up. They do not keep track of their previous calls so each time you call you have to explain the whole thing all over again. I am so frustrated I want to rip my hair out. Have people had this issue with them? I'm thinking of purchasing another type of a watch that will keep better track of my sleep score and that has customer service agents that have knowledge of their merchandise
