Sleep value not appearing on my Charge 6, but it does appear on my Phone App

[TerryJC]

This problem seems back to front.  The sleep value is always present in the App, but rarely shows up on the watch face!  Since the sleep data originates in the watch this seems a little odd to say the least.  The implication is that the watch records the data, sends it to the App, which then sends it back to the watch; unlikely I suspect, so something else is going on here.

I contacted Support a few days ago.  The Support rep was very helpful, but didn't seem too familiar with what I should see on either the watch or the App; I was given instructions that didn't work because the menu items stated are not present on my version of the App.  She said that she would consult her superior and get back to me, but so far nothing.

This watch was purchased less than a month ago and activated on 10/05/2024.  It has the latest version of the App on the phone and (presumably) the latest version of the firmware on the watch.  I have explored all the settings but can find nothing that would affect this.

Any ideas?

[RiekoC]

Hello @TerryJC 

I've seen other users report this issue, but I thought that it had been fixed after an update. Out of curiosity, are you an Android or iOS user?

Although it's annoying not to see your sleep score in your Charge 6, the good news is that you see it in the app. This means that your data was successfully uploaded to your account on the Fitbit servers and there's no loss of sleep score data.

I'll see if I can confirm the bug was fixed by an update and report back.

[Edword]

I purchase mine about a month ago an have exactly the same issue. The sleep data appears on the app and not the watch. If you restart the watch the data will appear in the watch. The way the sleep tracker works I think date is collected in the watch but it is processed in the app. The score is then sent back to the watch. With fitbit I think the app also needs internet connectivity.   I have a huawei band for the last 4 years that would show the sleep data in real time in the watch so if you woke in the night for a min you could see how long you were asleep. When you decided to get up you could open the app it would then sync with the watch. Someone the after processing the sleep time in the watch would change would be awake times etc.   As annoying as the fitbit charge 6 not showing sleep data in the watch I don't think it matters because fitbit never offer real time in watch data for sleep. Even devices that work as designed only show the sleep data after it is processed in the app on a fit bit. So if someone has an inspire the watch has no sleep data until processed by the app.   Therefore there is not much value in the sleep data screen in the watch. When I got mine I was annoyed it did not work as imagined like with a Huawei I was missing out in real time sleep data if woke in the night but reading the blogs dont think fitbits ever offer that.  It appears to a known fault of the charge 6 that the sleep data does not appear in the watch but as you already have to sync the app and can read it then it probably does not matter. The fitbit sleep tracker is much more accurate than huawei its among the best.   I would suspect that Fitbit don't currently have a solution for this. Unlike the GPS that does not work well on the fitbit the sleep data not showing may be a softwear issue so they may fix it at some point. I dont worry about the sleep data not showing on the watch I am fairly indifferent to if they fix it or not. My huawei was much cheaper worked exactly as designed. I loved the real time sleep data but the tracking was inaccurate. The strap it came with was better but there is loads of third party straps for fitbit on amazon.  The fitbit has higher status like a Rolex, its considered an ok watch to wear with my huawei band people would sometimes comment on its aesthetic in a pejorative manner. The charge 6 is small and functional and light on the wrist with out looking bad. Horses and courses

[TerryJC]

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@RiekoC wrote:

Hello @TerryJC 

I've seen other users report this issue, but I thought that it had been fixed after an update. Out of curiosity, are you an Android or iOS user?

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Reiko,

Thanks for confirming that I losing my marbles!  I am an Android user.

I'll be interested to see if you find any references to this bug.

Presumably, it is related to data being moved from the App to the watch because the data going the other way all appears on the App.

[TerryJC]

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@Edword wrote:

I purchase mine about a month ago an have exactly the same issue. The sleep data appears on the app and not the watch. If you restart the watch the data will appear in the watch. The way the sleep tracker works I think date is collected in the watch but it is processed in the app. The score is then sent back to the watch.

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Edword,

It's an interesting point that you make about how sleep is processed.  This morning, I found that sleep data was not on the watch or in the App.  After syncing the data it appeared in both places, but that doesn't always work.

I too had a Huawei band and got used to being able to read the data 'live', so this probably explains why I'm a bit focused on this issue.

I've just had a thought.  My OnePlus phone goes into 'Bedtime' mode well before I actually go to sleep, so presumably it is neither receiving, nor processing the data from the watch.  It cannot therefore show live sleep data on the watch, but it seems that a two-way sync when the watch wakes up in the morning ought to fix that.  Unfortunately, I know that it usually doesn't even when triggered manually.  If that is the problem then Fitbit need to fix the syncing issue at the very least.  It is difficult to know if they have any way of determining which mode the watch is in. to allow them to perform the sync automatically.  Presumably not, or they wouldn't need to provide manual syncing.

[TerryJC]

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@TerryJC wrote:

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Thanks for confirming that I losing my marbles!

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That of course should read 'Thanks for confirming that I'm not losing my marbles! 

[TerryJC]

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@TerryJC wrote:

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I've just had a thought.  My OnePlus phone goes into 'Bedtime' mode well before I actually go to sleep, so presumably it is neither receiving, nor processing the data from the watch.  It cannot therefore show live sleep data on the watch, but it seems that a two-way sync when the watch wakes up in the morning ought to fix that.  Unfortunately, I know that it usually doesn't even when triggered manually.  If that is the problem then Fitbit need to fix the syncing issue at the very least.  It is difficult to know if they have any way of determining which mode the watch is in. to allow them to perform the sync automatically.  Presumably not, or they wouldn't need to provide manual syncing.

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I thought that I would test this last night, so I disabled Bedtime mode and went to sleep as normal.  At around 0230 I awoke and had a look at the watch; no sleep value, so that theory goes west.  I had a look at the App and there was no sleep value there either.  I then synced from the App and got the sleep value straight away, but nothing on the watch.  Then, a few seconds later the sleep value appeared on the watch.

Clearly, the use of Bedtime mode on the phone isn't the problem, so it has to be bug in the way that the App and the watch sync.

[MrVacca]

Hey @TerryJC - I find that my Charge 6 won't show the sleep score until I open the app and then sync. After that, it then appears on my watch. I'm an iOS user, but hopefully this fix will do the same for you. 

[TerryJC]

Unfortunately, That's the first thing that I tried, as detailed above.  It doesn't always work and doesn't address the real problem which is seeing the sleep data live.

[TerryJC]

I have no idea why this has suddenly become the 'best answer ', unless I accidentally touched the button.

As far as I'm concerned the problem is not solved.

[RiekoC]

Hello @TerryJC & @MrVacca 

I was able to remove the Best Answer from @MrVacca post at his request.

BTW, I'm still checking the forums about this issue. So far, nothing new to report. 🙁

[TerryJC]

Reiko,

Thanks for that.  Do you have special privileges to do that.  I looked and couldn't see how to do it.

[RiekoC]

Hi @TerryJC 

Since I'm a Fitbit Product Expert (PE), we have a few privileges that regular forum users don't have. Those users you see with the different colored "people shield", like you see below my user name, are the Fitbit PE's. We're Fitbit users, like you, who volunteer our time to help out other users in the forum.

I know@MrVacca since he is also a Google Product Expert, but for different products. It's good to have him here, helping out.

[TerryJC]

Reiko,

Thanks for explaining that.

[TerryJC]

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@TerryJC wrote:I thought that I would test this last night, so I disabled Bedtime mode and went to sleep as normal.  At around 0230 I awoke and had a look at the watch; no sleep value, so that theory goes west.  I had a look at the App and there was no sleep value there either.  I then synced from the App and got the sleep value straight away, but nothing on the watch.  Then, a few seconds later the sleep value appeared on the watch.

Clearly, the use of Bedtime mode on the phone isn't the problem, so it has to be bug in the way that the App and the watch sync.

Yesterday I contacted Support by phone and attempted to report this as a bug.  Apparently I am not able to that unless Support have first taken me through full diagnostics, which in my case consisted of clearing all user data on the watch.  This then triggers a Reset, (in other words, a Factory Reset).  I did this, re-linked the phone to the App and went to sleep last night.  At approx 3 am, I looked at the watch but there was no sleep data.  I went back to sleep and looked at the watch at approx 6:30 am this morning and the sleep data was there!  (The fact that it was there this morning doesn't necessarily mean that the Factory reset has (partially) fixed the problem; it has done this previously.)

What this tells me is that synchronisation of the data is critical to this function if live sleep data is to be made available, so with the phone being in sleep mode overnight, this cannot work as I would like.  If Edword's theory is correct, then the answer might be to display raw sleep data overnight and processed data once the phone has been fully synchronised.

Any thoughts?

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[TerryJC]

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@TerryJC wrote:

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What this tells me is that synchronisation of the data is critical to this function if live sleep data is to be made available, so with the phone being in sleep mode overnight, this cannot work as I would like.  If Edword's theory is correct, then the answer might be to display raw sleep data overnight and processed data once the phone has been fully synchronised.

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I just got off talking to Support about this.  I'm afraid that Support has not come out of this very well because none of them seemed to be aware of what had already been suggested to me and, apart from the most recent one, none suggested that not being able to monitor sleep during the night was actually normal behaviour!  I was sent this link How do I track my sleep with my Fitbit device? , which explains that no sleep scores or values will be available until the App is synced.

In my case it is worse than that, as mentioned above; I rarely get a sleep value on the watch, even after multiple syncs.  The Support Rep's explanation for this was that the watch may think that I am still asleep (this was 3 hours after I got up!).  Since one of the reasons that I bought the watch was to get live sleep values available overnight, this watch fails to perform for me. 

I have now packaged the watch for return to Amazon.  Thanks everyone for trying to help.

[Edword]

The live sleep tracking or real time sleep tracking through the night was my favourite feature of my Huawei band. It was surprised when I found charge 6 did not have this as using the tracker through the night really helped my sleep. People use the sports tracker through exercise so why not the sleep is the way I think about. My charge 6 sleep data still often does not show in the watch. Although its less than a month since I bought my watch 12 of may I think it was, I bought mine in a UK actual shop a chain called Currys. Returning would not be be easy for me in the UK there is more of a buyer beware culture, if I lived in the US or had bought of amazon I would have returned mine with in a a couple of days of buying . In future I will stick to buying from Amazon as they offer a US types attitude to returns. The charge 6 is a defective product that is not fit for purpose it is glitchy the sleep does not always show. The GPS is rubbish. The straps fall off. In the 4 years I owed my Huawei band the strap never disconnected from the unit once. Which type are you going to buy next? I am thinking ahead for when mine falls or wrist and I dont notice. It fell off when walking a couple of days ago but noticed it. Is there other brands that do real time sleep tracking like huawei? The fitbit sleep tracker does seem slightly more accurate but I do like the real time and irrespective of the sleep tracking the charge 6 is so glitch straps falling off and not meant to be very durable so will probably not have it long due to one of the Fitbits many design production failures. Do I really want to be wasting time checking my watch has not fallen of or restarting it. With the huawei band it just worked. I never thought about the strap or how to restart or why is there no data or what strap to replace the original with. I never looked or joined a forum as it just worked and it cost 100 a less. Huawei was restricted by the government so they cant have google and the huawei health is not on google store. My phone a huawei broke so had to get a new phone then it would not connect to my band with the huawei health banned. Huawei phones were way better for the money and the band also. I am a little suss was the brand really restricted for security reasons or just because so much better for the money (or may be just better) than the other brands. There is meant to be a work around to get the huawei health on a Uk phone so will try that next. Cant see the point in buying another fitbit as performance is so poor the attachable strap problem was solved years ago for 140 fitbit could even pay for a patented option. I think Apple phones are to expensive and I would need an apple phone for an Apple watch. 

[TerryJC]

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@Edword wrote:

The live sleep tracking or real time sleep tracking through the night was my favourite feature of my Huawei band. It was surprised when I found charge 6 did not have this as using the tracker through the night really helped my sleep. People use the sports tracker through exercise so why not the sleep is the way I think about. My charge 6 sleep data still often does not show in the watch. Although its less than a month since I bought my watch 12 of may I think it was, I bought mine in a UK actual shop a chain called Currys. Returning would not be be easy for me in the UK there is more of a buyer beware culture, if I lived in the US or had bought of amazon I would have returned mine with in a a couple of days of buying . In future I will stick to buying from Amazon as they offer a US types attitude to returns.

Hi Edword,

I too live in the UK, but I bought from Amazon.  The return window closed tomorrow, so I just got my return done before it got complicated.

I haven't bought anything from Currys since they tried to charge me over £100 for installation of a dishwasher which they didn't complete because (they said) the access was poor.  We demanded (and got eventually) our money back for the product and went to the company that installed the original dishwasher that we were replacing.  His guy did it in 5 minutes and there was no charge for installation.

The charge 6 is a defective product that is not fit for purpose it is glitchy the sleep does not always show. The GPS is rubbish. The straps fall off. In the 4 years I owed my Huawei band the strap never disconnected from the unit once. Which type are you going to buy next? I am thinking ahead for when mine falls or wrist and I dont notice. It fell off when walking a couple of days ago but noticed it. Is there other brands that do real time sleep tracking like huawei?

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My Huawei also lasted for four years.  It still had some life in it, but I inadvertently allowed the battery to completely drain and when I recharged, Huawei demanded that I 'side-loaded' their private App.  The original App has been removed from the Play Store.  I wasn't prepared to do that.

I am therefore not replacing my Fitbit with a Huawei.  However Which? magazine have four 'Best Buys' in their reviews of fitness trackers; two Fitbits and two from Xiaomi.  The cheapest of these costs one third of what I paid for the Charge 6, but has no GPS built in.  The other Xiaomi is about half the price of the Charge 6 but does have GPS.  That's what I'm buying (delivery by Monday).

[Qidara]

Have there been any updates on this? I just got my Charge 6, like a week ago. It worked for 2 days, and now I'm experiencing the same issue as listed here. My sleep dies not show on the tracker itself, but it did in the app. This is supremely disappointing as it is a brand new product, and I've always loved my FitBit products, but this is just simply annoying enough for me to not want the product. So any help would be appreciated. 

[TerryJC]

Qidara,

If you wade through the posts above, you will see that this is considered, by Fitbit Support, to be normal behaviour!  You will also see that I sent mine back for refund, because sleep data is an important feature for me.