Sleep value not appearing on my Charge 6, but it does appear on my Phone App

[TerryJC]

This problem seems back to front.  The sleep value is always present in the App, but rarely shows up on the watch face!  Since the sleep data originates in the watch this seems a little odd to say the least.  The implication is that the watch records the data, sends it to the App, which then sends it back to the watch; unlikely I suspect, so something else is going on here.

I contacted Support a few days ago.  The Support rep was very helpful, but didn't seem too familiar with what I should see on either the watch or the App; I was given instructions that didn't work because the menu items stated are not present on my version of the App.  She said that she would consult her superior and get back to me, but so far nothing.

This watch was purchased less than a month ago and activated on 10/05/2024.  It has the latest version of the App on the phone and (presumably) the latest version of the firmware on the watch.  I have explored all the settings but can find nothing that would affect this.

Any ideas?

[CathyO2]

Same problem here! I've had my Charge 6 since February 2024, and it had always been pretty quick to show the sleep data on the tracker after syncing with the app, until a couple of weeks ago. Now it can take hours for the sleep data to show on the tracker, while it's fully available in the app. I'm not impressed with the function of the Charge 6 compared to older Fitbit (non-Google) models.

[Duncanmckie]

I have the same issue. Requires a restart to see sleep data on the watch. Not a good solution! Not even a solution. It's a glitch that the charge 5 never had. I ordered a second one from Amazon but will return both if it doesn't function as per spec. Support folks read scripts and generally just make things up. They had no answer after two tedious sessions. Trouble is I'm not sure what the best alternative might be. Ideas? 

[Duncanmckie]

So I bought another one to compaee nd it was exactly the same problem. It certainly proves that this is not user error. When is someone from the company going to step up and take ownership of this issue?

[SunsetRunner]

Every morning I turn off Bluetooth turn on . 

Contacted support no results.

Poor quality period . Returning it to amazon . 

Second one nothing but issues 

[Josee333]

I just got mine 2 days ago and this is still happening!  I'm so surprised to see this issue is widespread!  Disappointed as this feature is important to me. 

I hope to find a resolution otherwise I'll be returning it!

[TerryJC]

Josee,

I first raised this issue over 12 months ago and subsequently returned my watch for a refund, since the only responses came from other disgruntled users.

So don't hold your breath.