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Step history

ANSWERED

‎04-24-2025 01:32

‎04-24-2025 01:32

My step history is no longer available in the app. Sleep history is there and my Fitbit is sending the daily steps to the app on the main page. Any suggestions? 

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Accepted Solutions

‎04-24-2025 02:03

‎04-24-2025 02:03

I had same issue, my main page had all the data but drill down on the icons and the screens were blank.  Try deleting the app off your phone (I have an iphone), then download and reinstall.  That worked for me after putzing around for the last 1.5 hours. 😞   

PS When I went to delete the app, it said it would delete the app and all it's data.  It didn't, all the data was fine when I reinstalled the app.  

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2 REPLIES 2

‎04-24-2025 02:03

‎04-24-2025 02:03

I had same issue, my main page had all the data but drill down on the icons and the screens were blank.  Try deleting the app off your phone (I have an iphone), then download and reinstall.  That worked for me after putzing around for the last 1.5 hours. 😞   

PS When I went to delete the app, it said it would delete the app and all it's data.  It didn't, all the data was fine when I reinstalled the app.  

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‎04-24-2025 08:02 - edited ‎04-24-2025 08:05

In response to FCD

‎04-24-2025 08:02 - edited ‎04-24-2025 08:05

@FCD  Thanks for your suggestion! I just did the same thing after 'putzing' around with this since yesterday (4/23). Same messages, same result. My data is there and the steps appeared immediately after opening the reinstalled app. All is working correctly. 

I was even able to delete the unwanted message about the cardio load and how woefull my recent days have been. Unfortunately there is not a setting to tell the device I just had surgery and am temporarily unable to acheive the same levels for a while.

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