Steps on device

[PumpsWater]

Steps are not changing on my charge 6 staying at 11,141 for today, but if i sync with app shows 17,224. So it is recording on device just not showing…did the whole restart, disconnect, wipe and still does same thing…have continued to sync all afternoon and app gains steps…not device…

[RiekoC]

Hello @PumpsWater 

There's currently an issue on the Fitbit side that affects step tracking & syncing between Fitbits and the app. The team is aware of this issue and are working on a fix. Unfortunately, I haven't seen a timeline for the fix.

For now, there isn't any troubleshooting that we can do since the problem is on the Fitbit side.

[mlsymons]

@RiekoC 

Would the issue got described also result in the following strange behavior?  I synched my Charge 6 and it oddly showed the same number of steps for today, yesterday, and the previous day.  I then took more steps.  I synched again and for all three days the number of steps updated to the new number for today.  It's very odd the have the number of steps for days that are over change multiple times after synching.

I previously updated the firmware and the app (IOS).

[RiekoC]

Hello @mlsymons 

From what I've read so far, it does look like all the step tracking problems are related to the same issue. As best as I can tell, it seems like there's a syncing issue.

The fix for this can't come soon enough for all of us.