Switched from Charge 5 to charge 6 and did not get 6 mo free premium

[M_Thomas2]

Just purchased new charge 6 to replace my erratic charge 5.  However, did not get 6 mo free premium.  When I upgraded I hit replacement instead of new.  How can I get the free premium as my current premium runs out in October?

[Odyssey13]

Hi @M_Thomas2  you'd have to cancel your existing Premium in order to take advantage of any free Premium that comes with the new device.

[M_Thomas2]

I did cancel but it runs until October.

[M_Thomas2]

I think I was supposed to add a new device and not replace the old one.

[Odyssey13]

Premium goes with the account, not the device. To be sure, get with support

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[M_Thomas2]

Wow thanks for the help.
FYI google help said that when my current cancelled premium expires in October I will be given the choice of adding the free 6 months then.  Currently Google cannot add more premium membership to an existing premium membership so everything must be on an annual membership basis and therefore cannot extend for more than a year. Hopefully, I will not lose the new Fitbit free premium.