Synching working much better after new phone motherboard

[Goldsgirl]

Hi All,

Like many I have been frustrated by intermittent synching issues. Bit of a long story....I purchased a budget Motorola phone in Dec 2023. From the start WiFi was unreliable at home but at that point Bluetooth wasn't an issue as I never really used it. I got a Garmin for Christmas but found synching incredibly unreliable/frustrating so swapped it out for a Charge 6. Synching was still patchy but somewhat better though. All this time I was dealing with Motorola tech support (excellent by the way) about the WiFi and we concluded that the phone needed a new motherboard, something to do with remembering the MAC code. Anyway, it's been a week now and my Charge 6 is now synching like a dream, new data there as soon as I open the app, seconds after I get back from a run! I can't believe it and really hope it's permanent but it might be worth looking into if you are having issues. Just thought I'd share as I know this is a big issue for many. 

Best wishes!

Moderator edit: clarified subject.

[ManuFitbit]

Good to see you participating in the community @Goldsgirl.

Thank you for taking the time to share all this feedback about your device.

Sure, it's correct. Many users are having difficulties to sync the device. I'm sure that your information is going to be helpful. 

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.