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The bar on the side of my Charge 6 is stuck down

‎03-10-2024 17:32 - last edited on ‎03-14-2024 11:40 by Fitbit Moderator

‎03-10-2024 17:32 - last edited on ‎03-14-2024 11:40 by Fitbit Moderator

The bar on the side of my Fitbit is stuck down. I’ve not been able to get it to move. Therefore my Fitbit is useless! I’m very dissatisfied because I’ve only had it about 6 months! For the price of this device I don’t believe it should have a problem like this. When I went to bed it was working fine… when I got up this morning this problem existed! It is completely dead, the bar does not move and I want to throw it against the wall. 
this is not my first Fitbit I have had one from the very first kind offered and I have always sworn by them! I hope you can help me or I will need to find another option!

 

Moderator edit: clarified subject.

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2 REPLIES 2

‎03-10-2024 19:24

‎03-10-2024 19:24

@Halspals3 Customer Support can help you with this. Click here to see your options for contacting them. Live chat and telephone are good choices. 

Community Council Member

Amanda | Wyoming, USA
Pixel Watch 3, Inspire 3, Sense | Android


Best Answer

‎03-14-2024 11:38

In response to alexthecat

‎03-14-2024 11:38

Welcome to the community forums @Halspals3.

Thank you for sharing the inquiry regarding the difficulty with your Charge 6.

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

Thank for providing the link to get support @alexthecat.

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