Today tile in app won't open new charge 6, reinstalled app for times, phone on Android 10, upto date

[Jerseymum]

Today tile unresponsive in app so can't change clock or use any apps

brand-new charge 6 (arrived yesterday...)

Sony Experia android OS10 fully updated 

Have uninstalled and reinstalled Fitbit app three times , turned phone off , emptied cache, tried every trick I can

Help please???? Last fitbit was luxe which was lovely until battery completely failed after 30 months....

[LZeeW]

Hello @Jerseymum and welcome to the Community.  I apologize if I misunderstood your issue.  If you are seeing your Fitbit data, then your Today app is open.  Are you trying to add your Charge 6 to your account?  If so, tap on the device/battery icon in the upper left of your app, then the Add more devices near the bottom of the screen.  Follow the steps to add your Charge 6.

If this doesn't help, can you ask your question a different way?

[Jerseymum]

Thanks Laurie..it's the "tile" marked today which I would tap on to eg change the clock face.....am I doing something weirdly wrong?

[LZeeW · Accepted solution]

@Jerseymum   If your Charge 6 is on your account, tap on the device/battery icon in the upper left of your app, then on your Charge 6 tile.  Tap on Gallery to find the option to change clock faces.

I think some of the Help directions are worded awkwardly.  Most of the time, we are looking at are dashboards, so we are on our Today page.  But if you are on the Coach or You sections, you need to tap on Today to get to the right starting page.

[Jerseymum]

Thank you SO much, you've cracked it. 

Every instruction told me tap on today, none mentioned the battery icon. 

The power of the hive mind. 

Very grateful and now have a watch face I can read!!!