02-26-2026
05:54
- last edited on
02-26-2026
07:29
by
DavidFitbit
02-26-2026
05:54
- last edited on
02-26-2026
07:29
by
DavidFitbit
I think my first post made a weird link that doesn't show my whole question. So here we go again:
Whether it’s my non-existent fitness level, my advancing age, or the somewhat rickety nature of my small treadmill, I have to keep my hands resting on the handlebars. Not gripping and supporting myself…just resting to keep from keeling over. Based on that, which will more accurately capture my efforts: Treadmill or Walking setting?
Moderator edit: Clarified Subject
Answered! Go to the Best Answer.
Best Answer02-26-2026 12:43
Diamond Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
02-26-2026 12:43
@rebeccaTM I think the information shared in the link is extremely misleading. "Might" undercount your steps couldn't be further from the truth. Having both hands on the handrails significantly undercounts steps to the point where some users get no steps at all.
It is my understanding that the Treadmill shortcut uses your profile walking stride length in its steps X stride length distance calculation. You might need to hold on to just one handrail and let the Fitbit arms swing to get steps.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
02-26-2026 07:27 - edited 02-27-2026 03:20
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
02-26-2026 07:27 - edited 02-27-2026 03:20
Hi @rebeccaTM, welcome to the Fitbit Community! It's great to have you here!
I appreciate the time you have taken to consult in regards to the activity you need to set on your Charge 6 in order to better track your activity according to your needs.
While keeping your hands resting on the handlebars of the treadmill will count your steps inaccurately, treadmill is the best option for you to choose.
For more information about this topic, see How accurate are Fitbit devices? > Will my device count steps if my arms aren't moving?
Best Answer02-26-2026 12:43
Diamond Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
02-26-2026 12:43
@rebeccaTM I think the information shared in the link is extremely misleading. "Might" undercount your steps couldn't be further from the truth. Having both hands on the handrails significantly undercounts steps to the point where some users get no steps at all.
It is my understanding that the Treadmill shortcut uses your profile walking stride length in its steps X stride length distance calculation. You might need to hold on to just one handrail and let the Fitbit arms swing to get steps.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
02-26-2026 13:44
02-26-2026 13:44
Thank you! I'm starting to think I should NOT choose either and just let the fitbit count my steps...uncategorized!