Two months in, Charge 6 already becoming a disappointment

[Dawn2007]

I have had my Charge 6 for two months. Fitbit hasn't played well with the app, Health Connect,  I need to connect with my Dexcom CGM, even though when I installed the Fitbit app Health Connect was the app Fitbit recommended. Steps are not tracking, no stress management score, subtracting calories. I have done all of the fixes. The Charge 5 nightmare seems to be repeating itself.  IN TWO MONTHS.  I do not believe it is the device, I believe it is the app.

[Rich_Laue]

Hello @Dawn2007 I'm not sure what all help we can be. 

Fitbit Stress Management stopped working on February 26, 2025

As for Dexcom, I'm not sure if this page will help, I also found a You Tube video 

Instructions for Health Connect may be found here. 

[Dawn2007]

Thanks for the links but none were helpful. Everything was working fine until mid February. The same time the stress score quit working, the data to/from Health Connect started being incorrect or not transferring.

[Jobu2]

The stress management program looks like a problem on the back end affecting everyone. Please check out this thread and see “best reply” and report to Fitbit. https://community.fitbit.com/t5/Android-App/Third-day-in-a-row-with-no-stress-management-score-from-...

[Dawn2007]

Thanks, I did before I wrote my post.  I just added other issues that started about the same time.  No help with the best answer.