Unable to add charge 6 in Fitbit app for 15 year old

[Ravi.sinha]

My son is 15 + and removed him from Google family supervision but still Fitbit app is not allowing to add charge 6 , it shows only kids devices

I Have verified date of birth , it shows 2010

and uninstalled and re-installed app

we are using his Google login for login

[Ravi.sinha]

and I removed him from google family share, restarted the phone, re-logged in to the Fitbit app, still app only shows kids devices

[RiekoC]

Hello @Ravi.sinha 

I hope you were finally able to set up the Charge 6 for your son. From what I read, it takes at least a day, if not longer, from the time you remove the child from Family Link before they can set up an "adult" Fitbit device. 

[Ravi.sinha]

No, have been in touch with both Google family support and Fitbit support but none helped. Still have issues with the Fitbit app , not able to see device for adults.

thinking of changing his date of birth to see if it can help. 

[RiekoC]

Hello @Ravi.sinha 

Sorry to see that you're still having problems with setting up your son's Charge 6 and that Support wasn't able to help.

Changing his birth year might work. If you do that, give it at least 24-48 hours for the change to go through the system. 

Just to confirm, you removed your son from Family Link and he's no longer a supervised account. 

[Ravi.sinha]

Yes, removed from supervised account and from family group also

[Ravi.sinha]

and even after 2 weeks, still have same issue.

changed date of birth, then got email from google to upgrade the account without supervision, done that 4 days ago and still unable to add device.

reached out to Fitbit support, the guy was more interested in giving lame excuse that let me escalate the issue to Fitbit team and someone will contact.

hopeless. thinking to return the device now. 

[RiekoC]

Hello @Ravi.sinha 

That doesn't make any sense why you can't set up the Charge 6 for your son. 

There's possibly one last resort. This page (<-- click) has the contact info for Family Link help/Support. Scroll to the bottom of the page to the Contact Us section.