Unable to charge my Charge 6

[jbcan14]

I just purchased a Fitbit 6 and have not been able to get it to charge.   I have read the recommendations in the Fitbit manual but to no avail.

Moderator Edit: Clarified subject.

[RiekoC · Accepted solution]

Hello @jbcan14 

That is definitely not normal behavior. Since you already tried the recommended troubleshooting steps, you should return the device to place that you got it for a replacement. You can also contact Fitbit support (<-- click link) about your warranty options.