11-28-2023
04:55
- last edited on
06-21-2025
12:42
by
LizzyFitbit
11-28-2023
04:55
- last edited on
06-21-2025
12:42
by
LizzyFitbit
I have received a charge 6 yesterday after owning multiple charge 4. none of the above tips has helped. watch is stuck on download fitbit app screen.
app is downloaded, uninstalled, downloaded again. Changed from using my original email to gmail, have tried everything and not working. want to send it back now as this was a shocking customer experience and such a waste of my time.
Moderator Edit: Clarified subject
11-28-2023 08:18
11-28-2023 08:18
Hi @Maryellen2610 I'm assuming that you chose the login with Google, and not simply changed you login to you Google email address
You say that it isn't working. At what step of the process does the failure occur? Do you get a any error messages? What would they be?
11-29-2023 01:29
11-29-2023 01:29