Unable to control YouTube Music from Charge 6

[WildBill1]

First, please don’t even think about answering this post with “general” troubleshooting advice. I don’t need it! And I certainly don’t want it. I am looking for a solution, not a runaround!

As a technologist, I’ve done all the things front-line helpdesk people say to do. I’ve reset my Charge 6 multiple times, restarted my device, and even “Removed” and reconnected my Charge 6 device. Nothing works.

Background: My home network has 450 mb’s of connectivity. My iPhone’s Bluetooth is “On” with “Share System Notifications” turned on for my Charge 6. I run YouTube Music iOS app version 6.31.2 and have a YouTube Music Premium subscription. I keep my iPhone up to date. It is running iOS 17.2.1, the latest iOS available. My Fitbit Charge 6 Version is 66.20001.202.94.

What is wrong??? This is beyond frustrating to own a device that doesn’t work!!!

Bill

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Exactly the same here. I'm still looking around for possible solution. :'(

Moderator edit: edited title to clarity.

[MissBoss18]

Hi not sure if it relates to everybody. I had been experiencing the same issues with Fitbit Charge 6. But have since worked out that if I have both the Fitbit app and YouTube app opened on my iPhone at the same time it can find my phone and connect successfully this now allows me to control music on YouTube via fitbit6 

If none of the above suggestions work for you, maybe try opening the Fitbit app first and then open YouTube app and hopefully it connects like it does for me . Yes, it is annoying having to do this every time but it’s the only thing I have found that works.

I am a premium user on both apps. not sure if that matters
FYI  I’m not technical just trying to help.

Good luck 

[jny_]

I have the same problem but with a Samsung Galaxy Note. Google/Fitbit, please fix this bug!
And PLEASE and a "like" button. For music streaming services it is necessary in my opinion.

[BloodWater]

Thanks, after searching for hours i found this post which solved my issue.

[talkingnoodle]

Phone: S20

Issue: Even when the youtube is setup in fitbit app and it clearly displays the running track, clicking on the app shows a loader and eventually "something went wrong" error after a few seconds.

Solution: Based on the answer from WildBill1, I checked the notification permission. However, it was already enabled. So I denied the permission and then re-allowed the notifications again. Clicked on the youtube app (fitbit) again and it worked displaying the controls successfully.

[WildBill1]

Appreciate the acknowledgment! An interesting twist to what I discovered.
Happy you got things working!

Bill

[Lily.]

I have an android and had the same exact problem, I found a separate solution as I think my problem may have been different. I am usually listening to 'Downloaded' music with YouTube Music Premium and fitbit states it does not play Downloaded music. What this also means is that if your app is open on your phone under 'Downloaded' music the fitbit will basically "not recognize" it until you turn it back to 'Library' music rather than 'Downloaded' music. Again this just worked for me and I have an android. I had initially tried all the things support tells you to do and this is the only thing that worked. 

[Gottabeasin]

This is what has finally worked for me, thank you. Only got this Fitbit cos my Apple Watch is crap and this is more affordable. If the battery life on Apple wasn’t so bad I would never have bothered 

[Bekymay]

Hey Bill, I read through this whole thread looking for an answer but nothing worked for me. I’ve done everything I could think of turning both devices on and off again, disconnecting and reconnecting Bluetooth. Verified notifications were enabled and turned that off and back on. I’ve tried it with YouTube music open and closed, a song playing or not playing. Fitbit app open and closed. In obvious cases I get the not connected to phone message but in general when it should work I get the “finish setup” with a button to open it on my phone just to take me to the app page on the Fitbit app of YTM showing it’s already installed. I’m at a loss here. 
Anymore advice from anyone is welcomed. 

[TeresaMcUser]

Same! Super frustrating- tried everything. It shouldn’t be this hard. Kind of a waste to get premium everything if they don’t connect.

[EvanDacey]

I have found a fix to this issue. Go to find my phone on the Fitbit and active it. YouTube music and Google maps work perfectly for me after that. 

[Iffypop]

Another thing for everyone to try - this worked for me at least. 

Open the Fitbit app on your phone. Find your device (eg Sense 2). Look for a list of settings. I have Notifications, Device Preferences, Google, System, some others. 

Click on Google - here you can edit the settings for Google Maps, YouTube Music etc. Clicking on YouTube Music let me finish the setup process.

Then, Sync one more time. Finally, this fixed it for me 

[lupo7]

Hi everyone,

I had exactly the issue described here. The workaround that seems to work is keeping the Fitbit app always open and synchronized while you have the YouTube Music app open. As soon as you close it, any remote control for the Charge 6 to the phone gets lost. Basically, it seems that the Fitbit is connected to the phone via the Fitbit app, which must be open (even in background) and synchronized with the phone. This didn’t happen before the last update.

Let me know if this work around works for you too! 

[LgNZ]

Hi:)

I've tried everything suggested in this thread and still no joy! Really frustrating when I purchased the Fitbit Charge 6 specifically for the GPS and music options.

So much time wasted on trying to get it going ... almost screaming everytime it says finish setuopto listen ti=o music, then open on phone... the process goes round and round and doesn't change!

[LgNZ]

Thanks : Wow it worked! for music... still trying to get the maps going!