Unable to log in or sync Charge 6 with Fitbit app

[Spinningpixie]

My charge 6 wouldn't sync with the mobile app.   Tried turning phone off and on.   Tried clearing cache and force stop.   Restarted phone again.   Got error that couldn't connect to server.   Internet was working.   Logged out.   Then couldn't log back in.   Got message that "something went wrong. Please try again. "  Uninstalled and reinstalled the app.   Got same message.   Turned wifi off and on.   Restarted phone again.   Still getting same message and can't get into app.

Moderator Edit: Clarified subject.

[kuba8]

I have same issue right now. Wanted to fix not working notifications and now I am not able to log in to the app.

[Jenrogo]

Me too , 

[SunsetRunner]

Same here. I even removed the device from the Fitbit app, tried connecting again and no matter what code I write in the pairing process, it keeps saying code incorrect.

This is very annoying, I'm considering returning mine.

Is there a system outage or something @LizzyFitbit ?

[Gryllotalpa]

I have the same problem. Checked Fitbit on Downdetector and it looks like an outage at the server end, hopefully won't last long.

[kuba8]

for me its working again

[SunsetRunner]

It is working for me again but it lost all the data not synced between last sync and now.

[Spinningpixie]

It's working for me again but it took 45 min to pair the watch again to the app.   

[RiekoC · Accepted solution]

Hello @Spinningpixie , @SunsetRunner , @kuba8 , @Gryllotalpa , & @Jenrogo 

I saw a Moderator post confirming that they were doing maintenance yesterday (19 Apr 2024) which is why we all had issues with syncing.

Hopefully, everything is back to normal for you.

[mamateach]

I am now having the same issue --- it won't sync steps at all.  Any idea if there is more "work" going on today?

[stuart6]

Mine did the same. It would always lose connection to the Bluetooth and wouldn’t sync.

so I returned it to Fitbit under warranty. Massive mistake! 6 weeks later I remain without my charge 6. Initially they posted it to a completely different address to the one I provided them. Then they said they would send me another one. They’ve never sent it. Enquiries on where it is have responses like “I’ve got you on this,” but nothing ever happens. I don’t think I’m even dealing with real people, just chatbots.

Customer support when Fitbit was its own company was something I always found helpful and cheery. Since Google has taken over, it is hopeless. Worse than hopeless. They can’t even get me a product I was meant to have replaced six weeks ago. Google is a terrible company.

[AndreaFitbit]

Thank you for reporting your syncing issue query. 

As @RiekoC mentioned, this issues were due to maintenance. I'm glad that it was resolved for some of you.

@mamateach, please go to: Why won't my Fitbit device sync?

 @stuart6, I checked your cases and please follow our team instructions in order to get further assistance. 

@RiekoC, thank you for your assistance and for the heads up. 

[stellow]

I have been  trying to link my watch to the app for the last few day with no joy.  Is there any maintenance going on now?

[Jenrogo]

Not that i noticed, my is synching

[stellow]

They have told me that there's a problem with the app and to wait a couple
of days then try again.

[RiekoC]

Hello @stellow 

You posted in an old thread. 

Please join/add your comments to this recent thread (<-- click link) where other Charge 6 users are reporting issues with syncing so you can get updates on the problem.