Unable to move existing Fitbit account to Google

[Cgeee]

I have had the same Fitbit account for several years through 2 Fitbit watches.  The account has always been associated with my RoadRunner email.  I just attempted to move the account to Google as advised and got a message that my Gmail email address is already taken by another Fitbit account and cannot be moved.  I get the same message when I simply try to change the existing Roadrunner email to my Gmail through Settings in my Fitbit account.  Idon't see how my Gmail can be associated with a different Fitbit, since I've only had this one account.  How can I get this corrected so I can move?  I do not plan to open another Google account just to transfer my Fitbit.  I'll simply get another watch.

[RiekoC · Accepted solution]

Hello @Cgeee 

You might need to contact Support (<-- click) to help you with migrating your Fitbit account to Google. Complete the prompts until you get the option to chat or call. You might be better off speaking with a representative. 

It's concerning that you get a message that your Gmail address is already associated with a Fitbit account that isn't yours. 

[Rich_Laue]

Try logging into Fitbit with your Google email address. You may have to use the forget password option 

[Cgeee]

Thank you RiekoC!

I followed your suggestion and was able to reach a representative by phone.  It turns out that one of my old Fitbit watches that was replaced years ago was somehow connected with my Gmail account and was causing the glitch.  The representative walked me through disconnecting the Gmail account with the old watch.  It will take about 30 days for some reason to get clear from the system, but hopefully I should be able to try to migrate again at the end of July and it should work.  The representative was excellent and I appreciate your suggestion! Thanks again!!!

[Cgeee]

Thanks for your suggestion.  I was able to reach a representative who walked me through many steps to delete a very old Gmail connection. Thank you.

[RiekoC]

Hi @Cgeee 

Thanks for the update. I'm glad to see that Support was able to figure out the problem with your Google account and helped you with the process to resolve the issue. 

Here's to hoping that your migration will go smoothly at the end of July. 

[ShaiG]

I never get a prompt for contacting support. This is such a pain. I've spent hours already trying to migrate the account. I created new emails account to try and change the associated gmail account, but when on Google, I don't have a FitBit account, i.e. when given the option to sign-in with Google, there is no account. I am ready to give-up and move away from FitBit. This seems to be a problem for many people. The team that coded this migration process should be fired. 

[SunsetRunner]

What number did you call. I am having a similar issue and can't figure out who to contact.

[HorareyFitbit]

Hi everyone!

For the ones asking about how to do the migration from a Fitbit account to a Google account I recommend the following article in the one you can learn more about: How to move your Fitbit Account to a Google Account.

In case you follow the steps and recommendations provided in the article your situation persists you can reach the Support team by clicking here. There you will be able to describe your situation and then you can select how you want to contact Support. 

Thanks @RiekoC for your support and contribution to the Community as always! 

[GOOGLESUX]

I am having the same exact issue!  I love my FitBit, but absolutely DESPISE GOOGLE, and this is exactly why I refuse to use any product that only allows us to use gmal to login. 

You want to force us to move to the Google platform, but we can't, have no way of getting support, and it basically leaves us with wasted devices because of this BS.  

[islandfever]

Totally agree, I’m tearing my hair out with this ridiculous migration. Stuck in a never ending loop. Even Chat GPT is confused! I’m about to give up with Fitbit as it’s going to lose all my data anyway. So angry.