help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to set up Charge 6 and Premium trial

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-08-2023 11:22 - last edited on ‎06-21-2025 12:52 by Fitbit Moderator

‎12-08-2023 11:22 - last edited on ‎06-21-2025 12:52 by Fitbit Moderator

Hello,

I recently bought 5 Charge 6 as gift for seniors. I tried to register one of them using fitbit android app to no avail. Not only that I was charged $39.99 immediately on my credit card. Then I was charged $39.99 again on trying to register a second time. This forced me to call up the credit card company to invalidate the charges. Which in-turn caused new card to re-issue and in-turn caused me to have to change all my accounts that use the same card for auto payment.

Shame on you Fitbit/Google for doing this! especially when the first 6 months membership is included in new purchase. Can you imagine seniors having to go through all this, and if they are not able to cancel the charge, having $39.99 recurring on their account.

Is there a way to try out a Charge 6 (or any fitbit device) without being charged?

Thanks for your help.


Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎12-09-2023 17:04

‎12-09-2023 17:04

I purchased a Charge 6 last month and ignored the offer of Premium account features, even with 6 months free.  I did not activate Premium and at no time did it ask for payment details, and so wasn't and could not have been charged anything.  I have no interest in the Premium features as I don't think they're worth the money, and you can't miss what you never had.

One thing of note is that I had to update the Charge 6 (firmware) via the app before it would sync properly and work as it should.  The 'update' option was in device settings - tap the icon at the top-left in the app (which shows battery percentage) to get to it.

Best Answer
0 Votes