Unable to setup Charge 6 due log in issues

[Hatbush]

I just received the new Charge 5. Opened the App to pair. Error please try again later. WTF?????

Moderator Edit: Clarified subject

[magic_mushy]

I've spoken with FitBit Support. The backend is down. They told me to try again in a few hours.

[mesoavery]

Same problem. Very frustrating for a new product release. I just got mine working thought it was a bad experience. It added the device but then errored. Odd because I rebooted, and it let me re-add and now it works though I will randomly receive an error. Horrible first impressions.

[Hatbush]

So the message is that they have an outage which is about 10 hours old. My Charge connects and tries an update but loses the connection midway through the update. Annoying.

[RiekoC · Accepted solution]

Hello @Hatbush & @mesoavery 

Unfortunately, there was a Fitbit system wide issue yesterday (11 Oct 2023) that impacted logging in and syncing. I agree that having this system wide issue yesterday was very bad timing. Thankfully, the issue was resolved several hours later. You should be able to login & sync now.