Unable to track my stationary bike workout on Charge 6

[LadyVet66]

I have to charge my 6 every other day. Can’t get my clock face to come on when wrist is turned up. I ride my stationary bike 5miles a day. Cant log that. Never had these problems with past fit bits

Moderator edit: edited title to clarity

[RiekoC]

Hello @LadyVet66 

That doesn't sound like normal Charge 6 behavior, especially having to charge it every other day.

Since you have experience with Fitbits, I take it you already confirmed that your device is not in one of the Quiet modes. Some users don't realize that enabling a Quiet mode keep the display dark when they turn their wrist and will require them to tap on the screen to wake it.

You probably should contact Fitbit support (<-- click link) for assistance.

[CrisVillaFitbit]

Welcome back to the community, @LadyVet66. And thanks for the insight, @RiekoC.

@LadyVet66 Thank you for sharing this situation with the screen of your Charge 6, this for sure, is not normal in a Charge 6, my best recommendation for you would be following these steps:

- In the Fitbit app, touch your profile picture, touch your Fitbit device and click 'Sync Now'. This will help you synchronize it.
- Restart your Charge 6 by following the steps here.
- After this, change the clock face of your Charge 6. In the Fitbit app, you can access the image of your profile and the image of your Fitbit device, touch the gallery and the screen and click on the clock face, preferably one of Fitbit and install.

Let me know how it goes once you've done them, please.

[LadyVet66]

Thank you for your email I got the clock I wanted. I’ve tried many time to
get the auto screen wake it won’t work when I turn my wrist

[Triletics]

@LadyVet66 Make sure the Sleep Mode in settings is off.

 

[CrisVillaFitbit]

Welcome back to the forums, @LadyVet66.

I'm glad you got the clock face you wanted with the help from support. You can also share the steps you did to get this solved, so other users can check this post and know what to do in further situations like this one.