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Unable to update Charge 6 firmware on iPhone

‎11-25-2023 13:59 - last edited on ‎11-27-2023 11:34 by Fitbit Moderator

‎11-25-2023 13:59 - last edited on ‎11-27-2023 11:34 by Fitbit Moderator

I am having issues with downloading the firmware on two Apple devices with both saying that they Could not Update. After many uninstalling and reinstalling and repairing with tech support, I was finally told to use an Android product to update.
At this point this is false advertisement since the product states that this is compatible with iOS.

 

Moderator Edit: Clarified subject

Best Answer
2 REPLIES 2

‎11-25-2023 20:13

‎11-25-2023 20:13

There is an article explaining the compatible devices, which includes iOS - click to read

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎11-27-2023 11:44

In response to Odyssey13

‎11-27-2023 11:44

Welcome to the forums, @jaimefalvarez. @Odyssey13 Thanks for your help!

@jaimefalvarez I've moved your post to the Charge 6 board as it seems you're having an issue and not an idea for our products. As our friend mentioned above, as long as your device meets those requirements, you should be able to set up and update your tracker. I'm sorry this isn't your case and it seems our Support team sent you an email with more instructions. Rest assured your case is in good hands, so please make sure to reply back to them if the issue persists in order to receive further assistance.

Best Answer