Unresponsive, Black screen, not connecting to phone

[Kaykiwi_lee]

I've tried all the tricks and tips to get it to properly turn on and it hasn't worked. It stopped bluetooth yesterday around 1pm, cannot get it to connect to my phone, I have reset my phone. Reset the FitBit app. Tried the charger 3 taps reset and I'm getting one vibrate at the end. Nothing on the screen at all, side button doesn't work and it's been on the charger for about 5 hours.

Everything is cleaned, updated and attempted restart.

[RiekoC]

Hello @Kaykiwi_lee 

Since you've tried the recommended troubleshooting steps, the next step is to contact Support (<-- click link). Complete the prompts until you get the option to chat or call.

[Alcper123]

I’m experiencing the same problem just got off the phone with Fitbit help center they want me to send my watch back then they will send a replacement. My Fitbit is 3 months old chances are I’m going to get a refurbished replacement unbeleivable

[essellkay]

I am having the exact same issue. I contacted support and didn't love their reply: I was told they'll make a shipping label, but I need to send my FitBit back, wait for it to be received, then they can send a new device. This can take up to 14 days...I just paid for FitBit premium a few days ago. They had no reply for that, and ended the chat while I was typing.

I've had FitBit devices for years and the warranty/support is significantly worse since Google Store took it over. If there was a better fitness tracker on the market (for Android), I'd be switching right now 

[essellkay]

Yep, I bought mine in late June and it started having display issues by early August. Pretty sad, plus the support agents and/or warranty options are horrible with Google Store. I wouldn't have paid for a warranty if I knew I'd still have to be without my device (and wasting a paid FitBit premium membership) for 10 to 14 days