Unresponsive Charge 6 screen

[Bobbo2016]

I cannot get a response on the screen and have been left with a blank screen. The fitbit is approximately 4 months old from John Lewis.

Moderator edit: edited title to clarity.

[CrisVillaFitbit]

Hello and welcome to the community, @Bobbo2016.

Thanks for letting me know about this situation in regards to the screen of your Charge 6. I recommend you try the following steps and let me know how it goes after that, please:

- In the Fitbit app, touch your profile picture, touch your Fitbit device and click 'Sync Now'. This will help you synchronize it.
- Restart your Charge 5 by following the steps here.
- After this, change the clock face of your Charge 6. In the Fitbit app, you can access the image of your profile and the image of your Fitbit device, touch the gallery and the screen and click on the clock face, preferably one of Fitbit and install.