Watch faces and Apps won't load

[Amymata]

I got a new charge 6 yesterday, and have successfully synced to my Samsung S25 and set everything up. However when i click on Watch Faces or Apps in the fitbit app, i just get the loading wheel symbol, and nothing happens.

I've tried turning off DNS, Trend micro, pop-ups in my browsers, and restarting the device, deleting cache and force stopping the app. I've also tried uninstalling and reinstalling the app, but still nothing. 

Am i missing something??

Thanks in advance. 

[rosiegasson2311]

i am in the same situation! any help would be appreciated! 

[GerbFB6]

Same here; tried everything but nothing works.

[MOB05]

Same - just got off the p hone with support - they have no answers other than it's an issue and we are workiung on it - my wife's loads no problem - but mine just spins for an eternity.  Frustrating - especially since the god awful face the watch comes with!

[MarioSFitbit]

Hi everyone and warm welcome to the new members. 

I appreciate all your messages and feedback regarding this situation. 

Please let me suggest you to verify that your Fitbit app and devices are up-to-date. 

To do so, please read and follow the steps explained here: 

• How do I update the Fitbit app?
• How to update your Fitbit device

[Amymata]

Hi @MarioSFitbit 

Thanks for your advice. Yes I've checked both are updated, and also loaded the latest update on my phone, and it still won't work. 

[GerbFB6]

Hi,

Everything up to date to latest version; problem not solved. The strange thing is that my girlfriend started today with the Charge 6 and has exactly the same phone and on her phone it works. 
Seems like an app problem and hopefully an update is coming asap.

thanks in advance 

[WhiteSpider]

Exactly the same with me!

[WhiteSpider]

Checked and all up to date. Still cannot get "Watch faces" or "Apps" to work within the app.

[Hannnaaat]

Im having the exact same issue got the Fitbit charge 6 a few days ago and cannot get the faces or apps to work but on iPhone 

[Kazzabudd]

I have had the same issue on my iPhonePro since purchasing my FitBit Charge 6 a week ago. I have tried all the work arounds as suggested here and a few others, to no avail.  So frustrating.  I've even tried pairing/syncing to an older iPhone, but still had the same issue with these two items not loading.  I set my FitBit up using my Goggle Account, should I be setting up and signing into FitBit itself?

[GerbFB6]

Hi,

My girlfriend got the FB one day after me last week, also signed up with a Google account and everything works so that is not the problem. All Fitbit accounts are migrated to Google accounts BTW. (https://support.google.com/fitbit/answer/14237024?hl=en#zippy=%2Cmy-fitbit-account-to-a-google-accou...).

Too bad, but not a solution. Waiting for an app update I think.