Watch reset, how to get it to reconnect to app?

[kandchka1]

So my watch apparently did a hard reset but my app was still registering the activity. It is the same watch that is attached to my account but the watchface itself is telling me to register a new device to the app. Is there a way around this or do I need to unregister and re register the watch?

[Julia_G]

It sounds like you need to set up your Charge 6 as a replacement device.  You do not need to unregister anything - this will happen as part of the re-set process.  Simply go to your Fitbit app, and click on the small icon top left (smart phone and watch icon) and on the next screen scroll to the bottom to find “Add more devices”.  Click on that and scroll down to find your device (Charge 6) .  Click on that.  You will get a warning asking you if you want to replace the Charge 6 already on your account.  Confirm that you do and continue to follow the onscreen instructions.  

Do make sure that your Fitbit is well charged before you begin as the process as the set up can take significant battery power, and also keep the Charge 6 near your phone while setting up.  Hopefully your phone will find it quickly and all will be well.

Good luck and let us know how it goes.  Welcome to the Community Forums!