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When I buy a new tracker, why don’t I get free 6 months premium?

‎02-15-2025 06:09

‎02-15-2025 06:09

I bought a Charge 6 last year and I was still on free premium. Then it got lost, and I buy a new Charge 6. For this new one, I don’t see the new 6 months Premium add to my account. Is it normal?

Thank you.

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‎02-16-2025 12:19

‎02-16-2025 12:19

Hello @Minttea 

When you lost your Charge 6, did you cancel your Premium subscription? If not, then that could be the reason why you're not seeing the option for the 6 months Premium subscription.

Please contact Support (<-- click link). Complete the prompts until you get the option to chat or call. Hopefully, they will be able to help you get this straightened out.

Rieko | N California USA MBG PE

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