Where is my order

[Term17]

• Has anyone had a problem getting this? I ordered overnight shipping of the Charge 6 on April 9th.  Fitbit has taken my money and I have no watch. I've spoken to 35 unhelpful "customer service people" All they can say is they don't know where it is. NONE OF THEM WILL HELP.
• My money has been taken, the watch has not shipped.
• I've sent photos that the money has been withdrawn from my account 
• I feel like I've been stolen from
• So I'm out the money I have no watch and no answers
• This is a terrible way to conduct business

• I'd ask for my money back but I'm afraid they won't be able to find that either.

• What a joke 

[JuanFitbit]

@Term17 , a warm welcome to the Community! Thank you for your message and feedback. Our Team is investigating your case, that is why the replies might take longer as usual. 

You'll receive an update of your case soon. 

We appreciate your patience , and hope this gets clear soon. 

[ChrisHatt14]

Same here, I ordered mine April 6th, and it still says on back order…

I've attempted to go thru customer service reps via chat, but they’re not very helpful.

[Evo]

Same since April 4th... I don't believe they charge your card, it's a hold that should expire in 7 days or so, but still what a joke. Support just parrots the same auto-response while the website continues to say "ships in March".

Clearly support is heavily outsourced, there's little to no feedback loop between that team and the shipment/fullfillment or product development for that matter. 

[Term17]

They did take the money.

 theu did take the money. The product didn't ship.

[Term17]

Here is where they refunded the money they "never"took.