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Why does my new Fitbit 6 watch keep saying Downloading Apps when I have already downloaded it?

‎05-29-2024 15:11

‎05-29-2024 15:11

Why does my new Fitbit 6 watch keep saying Downloading Apps when I have already downloaded it?

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‎05-29-2024 22:08

‎05-29-2024 22:08

Hi, @Fangpeng , if your Charge 6 is asking you to download the app when you have already downloaded it, that indicates that your Fitbit has not yet successfully connected to your app or else that you have given it a hard re-set as if it is ready for a new user.  You will need to follow the instructions to set up your device from the beginning.  I would recommend working carefully through the steps outlined here to get your new Charge 6 set up and ready for use.

Welcome to the forums.  Please do post again if anything is unclear.

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer