Worst support from Fitbit/Google. No replacement/Refund for 3 months for defective Charge 6

[Chandoo]

In less than 2 months, I bought my Charge 6, and it is not working. No replacement or refund has been provided until now. My first ticket was created on May 7, 2024. I can't connect to an escalation person or some higher authority. Support chat/phone is useless; they keep saying its in process. 

LOST TRUST IN FITBIT/GOOGLE AND WILL NEVER BUY FROM THEM AGAIN.

Ref Case ID:

Your case ID is**** . Refer to this if you need to contact us again

For your reference, your case number is *****

 

Moderator edit:  removed personal information

[Mcav75]

Did you get a replacement or refund? In the UK you can raise a complaint to the relevant watchdog/ombudsman and you should notify Fitbit if your intent to do so. They usually move quickly after that.

[RiekoC]

Hello @Chandoo 

I'm going to flag your post for Moderator assistance. Although they can't help directly, they might be able to get this to the right team for resolution.

[Chandoo]

Thanks for asking guys, yes i got a reply finally that refund will be processed and the time line is 4 to 5 weeks 🤔. Atleast to me in India this is longest refund time I have seen. Let's hope they keep up their word. 

[RiekoC]

Hello @Chandoo 

Thank you for letting us know that you finally got a reply about your refund. Hopefully, the refund will be successful and not take the full estimated time.

[JuanFitbit]

@RiekoC Thank you for your messages and making us aware about this thread. 

@Chandoo Nice to see you around. Thank you for your messages. 

I've verified with Support and they mentioned, that on the email you got on July 30th there was a time frame described how long it will take for the deposit to be shown in your account. 
My apologies, for the experience.