data on my phone is different than data shown on my app

[lrtortora]

The information shown on my Fitbit App on my phone does not match the information on my fitbit device. It does not show workout data, sleep data, miles, steps, or health statistics (resting HR, breathing, etc). There is some data on caloric burn but it is not mine nor data shown on my watch. I have uninstalled Fitbit App and reinstalled with no change. I am concerned I am getting someone elses Fitbit data.

[JuanFitbit]

@lrtortora , A warm welcome to the Community! thank you for your message. 

It seems that you might have MobileTrack on.

MobileTrack uses the phone's sensors to count steps. This is for when you have left your Fitbit at home (e.g. while charging). Please make sure MobileTrack is not activated.
It may happen that the steps recorded with the cell phone overwrite those from your Charge 6 

In the Fitbit app, tap the devices icon (top left corner).
There you will see the devices linked to your account.
If you see the Mobile Device  Active(Smartphone)  option, tap it and remove it from the account.

Do not forget to add the Charge 6 to your account if you removed it. How do I set up my Fitbit device?

[MB1650]

not helpful

[RiekoC]

Hello @MB1650 

If you're having a similar problem as the original poster, you can try adding your Charge 6 as a new device to your Fitbit app. You don't need to delete the Charge 6 first.

• Tap on the device icon in the upper left of the Today page in the Fitbit app
• Tap on Add more devices at the bottom of the page
• Choose Charge 6 from the list. Select confirm when it asks you if you want to replace the Charge 6.
• Proceed with setting up the Charge 6 as a new device.

Please let us know if this fixed the problems you're having.

[MB1650]

I tried all that several times and nothing changed. Same thing this
afternoon.

[RiekoC]

Hello @MB1650 

If you already tried the recommended troubleshooting, including deleting & re-installing the Fitbit app, without success, the next step would be to contact Support (<-- click link). Complete the prompts until you get the option to chat or call.

[MB1650]

Yes, thank you, I will do that.