Charge HR Not Syncing

[Katinkatze]

I have been for the past few weeks trying to no avail to sync my charge HR. I tried all the steps recommended, I restarted, I updated, I uninstalled, I unpaired and repaired, tried on a different device (whilst it was uninstalled on my Android phone), tried also force stopping and all of that and nothing.

Last night it *finally managed to sync the steps I had at the time, but anything else was not synced (i.e hear rate, sleep, activity etc). 

The very strange thing is, that if I receive a call, the charge hr will notify me. So what could possibly be happening for it to have suddenly stopped doing everything else? This is so frustrating! 

Moderator Edit: Updated Subject for Clarity

[Geefit]

My fitbit HR is not syncing since sep 8th.

How do i rectify this problem?

[Koya]

Fitbit is not transferring correctly to Fitbit app.

[Rockychow2]

Your syncing problem is a common problem with the fit bit.

1. First let the fit bit complete discharge so that it is dead.

2. Remove the Fitbit program from whatever device you have it on I have it on my smart phone you may have it on your phone or your computer or both but remove it completely

3. Charge your fit bit

4. Now put the Fitbit program back on your computer/phone as if it was the first time you’ve ever used it. Don’t worry once everything syncs it will bring back all your old information.

Sync your fit bit with your program and now you should be back and running again.

I find that I have to do this every time they do an update on the Fitbit.

Sent from my iPhone

[bj1203]

That doesn’t help if not able to charge if in a challenge 

[Rockychow2]

Let the Fitbit completely discharge. When you charge it to a full charge and then think it

Sent from my iPhone