Ace LTE Screen Lagging

[ADS417]

Hello, my son has only had his Fitbit Ace 3 LTE for an hour and the screen is lagging and doing something weird when he swipes to a new screen. I’m extremely disappointed, this is not a cheap watch but is already not working. I need someone to help please! Thank you 

[RiekoC]

Hello @ADS417 

Since it sounds like your son's Ace LTE is brand new, the device might be downloading an update. That could cause the screen to lag.

Have you had a chance to restart the Ace to see if that improves the screen response?

[DavidFitbit]

Hi @ADS417 Welcome to the Fitbit Community! It's great to have you here! Let me help you with the awkward behavior of your son's Ace 3 LTE.

Screen issues are usually solved by restarting the device. To do so:

- Long press the top side button
- Select restart

If the steps above do not work, try the following:

Long press both side buttons for 20 seconds (may take longer) until the white logo appears. The watch should restart and be usable again once the restart completes.

I hope these instructions will be helpful for your son !