Ace LTE accessibility mode is stuck On

[BertrandOR]

Our 9yr old turned on accessibility mode and now settings are unavailable to turn the feature OFF. We’ve tried power off, restarting, external controls in parent app.We are going to reset the device and start from scratch.

Moderator Edit: Clarified subject

[MrVacca]

Hey @BertrandOR -

I think that is the best idea at this time. Let us know if that doesn't work and we can figure out some more troubleshooting ideas or if it's defective.

[BertrandOR · Accepted solution]

Thanks. The reset process made settings available again and we were able to turn off accessibility mode.  Now, we hope our curious fingered active little guy will remember to stay out of settings. 🙂