Ace LTE stuck on fast boot options

[Martinezed]

Fitbit Ace LTE stuck on fast boot options have tried every option on to list

Device Info, Start, Recovery Mode, Reboot bootloader, Power off, Barcode

And it keeps going to same fastboot options, I just got the watch on 8/22/24 , 19 days ago unfortunately best buy only does 14 days return. There is no damage on the watch. Someone please help! Have multiple cases and no help as of yet fitbit just says I need to talk to google about warranty and google says I need to talk to fitbit. I have tried troubleshooting it myself and with multiple representatives.

Moderator Edit: Clarified subject and personal info removed

[Martinezed]

[RiekoC]

Hello @Martinezed 

I'm sorry to see that you weren't able to get any resolution from Support as that it what we normally recommend with this problem. I'm going to try to escalate your issue.

[Suzpex]

Thank you I appreciate that let me know if you have any questions

[Martinezed]

Sorry logged in with other email by accident thanks for your help

[RiekoC]

Hello @Martinezed 

I just realized that you were probably using the Fitbit & Google Support links.

There's a separate Support for the Fitbit Ace LTE. Please use this link: https://support.google.com/fitbitacelte/gethelp

Let them know that your Fitbit Ace LTE is stuck in fastboot. They should help you with getting a replacement.