Ace Pass subscription refund when returning Fitibit Ace LTE

[repettic]

I'm returning the Fitbit Ace LTE since the functionality is more limited than expected.  The limitations on contacts that can be added is one of a few reasons that this device is not a good fit for my family.  Since these limitations are not clearly stated, and we are required to pay for a subscription before accessing the functionality,  is there a way to cancel and refund the subscription?

Thank you,

Chris

[Triletics]

You need to contact customer service and ask but know Fitbit isn't known for refunding any subscriptions (hopefully, in this case, it will work differently).

[LZeeW]

Hello @repettic and welcome to the Community.  I'm sorry that the Ace LTE didn't work out for you.  Here is a link to the Fitbit Ace Pass Purchase, Cancellation and Refund Policy.