Added contact asked to set up watch

[Gxl3w]

My dad is an added contact for my sons phone. He can receive calls and texts from my son but if he opens the app it asks him to set up a watch. How can he use the app to communicate without my son initiating on his watch? 

[LizzyFitbit]

Welcome to the forums, @Gxl3w. It's good to see a new face around.

Thanks for bringing this to our attention. I'd like to share with you that our team is aware of this situation and they're currently looking into this. I appreciate your feedback and rest assured that we'll update this thread as soon as we have more information.

[HaagenDazs]

Does the receiver (the person the child is attempting to contact) need to have the Fitbit Ace app to receive calls and texts from the child?

[Gxl3w]

They have the app

[Campaign]

No,  They just need to have the app, because the watch doesn't use standard messaging programs they'll have to install the app in order to message or call.  

[JediSkipdogg]

I wish they said that in the sales.  Instead they advertise communicate with up to 20 friends.  It should say up to 20 friends that have the app installed.

[HaagenDazs]

Exactly.  I would have likely purchased this already for my son if it weren't for that restriction.  Fitbit/Google gets away with having to use a real phone number/line, but the resulting inconvenience was easily enough to dissuade me from buying.

[HenrikJoreteg]

Yes, "up to 20 trusted contacts" mislead me. I bought one for my son.

I assumed that since it's an LTE device running Wear OS, that it meant it has its own number / can be called / messaged directly but only by listed contacts.

I've gotta say though, if they could fix this major flaw this device would be exactly what I wanted for my son.