help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can I disable WiFi on Ace LTE for calling?

ANSWERED

‎07-31-2024 19:09 - last edited on ‎03-18-2025 09:30 by Fitbit Moderator

‎07-31-2024 19:09 - last edited on ‎03-18-2025 09:30 by Fitbit Moderator

When my child goes out to play in the neighborhood he'll often hang out somewhat close to my house. Calling him when he's out in the neighborhood near my house has been unreliable. Sometimes the calls fail to connect, or other times they connect but with poor quality/breaking up/dropping the audio stream. My theory is that his watch is close enough to my house to pick up a Wi-Fi signal so the watch chooses to use that over LRE but the wifi signal is too weak. Is there a way to disable WiFi for calling? I am aware that wifi can be turned off entirely but it's several layers deep within the settings and it's not clear to me if the watch will continue to receive software updates if it is not connected to WiFi. Is it possible to leave WiFi off completely? What are the downsides of doing so?


Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎08-01-2024 18:59

‎08-01-2024 18:59

Hello and welcome to the community,

Unfortunately, there isn't an option to disable Wi-Fi just for calling. You have to either disable it fully or keep it on. I have passed this feedback to the product team and they are looking into it. It would be interesting to choose which functions would use Wi-Fi or not.

View best answer in original post

Best Answer
1 REPLY 1

‎08-01-2024 18:59

‎08-01-2024 18:59

Hello and welcome to the community,

Unfortunately, there isn't an option to disable Wi-Fi just for calling. You have to either disable it fully or keep it on. I have passed this feedback to the product team and they are looking into it. It would be interesting to choose which functions would use Wi-Fi or not.

Best Answer