12-30-2024
06:22
- last edited on
03-17-2025
13:07
by
LizzyFitbit
12-30-2024
06:22
- last edited on
03-17-2025
13:07
by
LizzyFitbit
Can someone point me to a step by step how to setup a fitbit ace lte for my child. I tried calling support, but after hours they literally had zero trouble shooting steps available, they say wait 3 days for an email from them or call back back if not email received in 3 days.
I set up family link, dedicated a phone to set up a child account, but still get the same error message. s024.
I have created 4 new email accounts, all required me to start a new monthly contract for each. Same error each time. Support said that they will refund me on each, but doubtful.
95% of google results say it is best to return the device as it doesn't work after a google/fit merger issue.
Does this really not work?
Moderator Edit: Clarified subject
12-30-2024 13:09
12-30-2024 13:09
Do you have a Case ID from Support?
Kristen | USA Cruising through the Lifestyle Forums
one cruise ship at a time!01-02-2025 11:09
01-02-2025 11:09
I added one 6 months ago and added a new one at Christmas with no issues. So you are setting up a new child account right? Is the email that you are setting up added to your Google Family Account? What step are you on?