Digital rewards for buying a new band?

[johnathonn]

Hey, does anyone know where the digital rewards can be found within the app once your child gets a new physical band? My kid is disappointed that none of the digital goodies showed up. Thanks for any tips!

[RiekoC]

Hello @johnathonn 

According to the FAQ on the Ace LTE product page (<-- click link), "when a band is attached, it unlocks new experiences for your child, like new activity challenges, collectible items for their eejie, and a new Noodle."

Your child should see a different noodle on the Ace's clock face when the band is switched. There should also be different items for their eejie in the store as well as different daily activity challenges.

What is your child not seeing when they switch bands? That will help us troubleshoot.

[johnathonn · Accepted solution]

It took a few days after the band was inserted, but the digital rewards appeared now. They may not be instantaneous like we expected.

Thank you.

[RiekoC]

Hello @johnathonn 

Thanks for letting us know that your child finally saw the digital rewards with the new band. It's good to know that it might take a few days for all the digital rewards to appear.