help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

FitBit Ace Lost Broken Strap

‎01-14-2025 03:04

‎01-14-2025 03:04

Recently my daughter was using her FitBit and the strap came loose causing it to fall off whilst playing with friends. We now have no way to contact her at all causing us some distress. Please can you look into a more secure design in future? We are not always needing to change the band designs as ofter as you think.

If there is any possibility we could ask for a replacement watch we would really appreciate it. 

Thank you.

Best Answer
0 Votes
1 REPLY 1

‎01-14-2025 06:23

‎01-14-2025 06:23

Hi @blightyusa  you can always get with customer support to see what options are available to you, but normally they do not replace lost devices.

Support is limited by the number of representatives available at a given time and the hours of operation.
USA: call (877) 623-4997

Stepping in the U.S.A. since September 2013. Android 14

Best Answer