06-07-2025
11:25
- last edited on
06-14-2025
12:20
by
LizzyFitbit
06-07-2025
11:25
- last edited on
06-14-2025
12:20
by
LizzyFitbit
I bought both of my kids Fitbit Ace LTE watches. They are great and I can see their activity in Fitbit's companion Ace App that is installed on my phone. I also have myself listed as a user in the Ace App and here is my problem:
The Ace App seems to be counting my steps itself, possibly from my phone, not using my step count from my Fitbit App & watch. The step count in my Fitbit App & watch are usually around 6k per day, but in the Ace App my steps are only around 1 or 2k. Something isn't right and I'm not sure why there is a difference in step count between the two apps.
How do I get the Ace App to use the step count from my Fitbit App & watch?
Moderator Edit: Clarified subject
06-08-2025 10:35
06-08-2025 10:35
Hello @ButtonLizard
You aren't missing anything. The ability to use data from health trackers, including Fitbits, for Family Quests hasn't been released yet. Only the steps tracked by the Ace LTE app on your phone currently count towards the Family Quest as explained by this help page (<-- click link).
The last update that I saw on this was that the feature is supposed to be released sometime this year. I expect that when the feature is released, there will be a pinned post at the top of the Ace LTE forum.
Rieko | N California USA MBG PE