Fitbit Ace LTE: Tips for a smooth setup this holiday season!

[StefanieFitbit]

If you’re unboxing and setting up your child’s new Fitbit Ace LTE these holidays, here are quick tips to help you get up and running!

• When setting up your child’s Ace LTE, you’ll be asked to select an existing child account from your Google Family group. Check it out at g.co/yourfamily. Don’t have a Google Family group? Don’t worry, we’ll create one automatically for you during setup, but it's best to check with other adults in your household if one already exists.
• To get access to the latest features including Family Chat and Family Quest, your child’s Ace LTE must be on the latest software. After set up, if you place the watch on the charger overnight and connect it to WiFi it will automatically be updated to the latest software. Otherwise, you can get a manual update by following the steps at g.co/fitbitace/update.
• Coupon code when purchasing an annual Ace Pass. Your coupon code will be sent to the email address used to purchase the subscription with the subject, "Claim your bonus Ace Band." Be sure to check spam, trash and other inbox categories.
• Looking for the 50% annual Ace Pass discount for siblings? It will be applied automatically in the Ace app when you set up and purchase a second Ace Pass for a child in the same family group.
• Invite your child’s contacts to download the Ace app. You’ll need their Google account and then follow the steps here.

[MarshMar]

Everytime it tells me to create a new kids account on the app I put in the info and submit and then an error message occurs telling me to try again later. This has been happening since yesterday so we have been unable to set up the watch

[FitbitElli]

Hi @MarshMar, sorry to hear this is happening! If you submitted feedback via the Ace app, we have your report and the team is investigating what is happening here. We will be in touch with recommended next steps.