Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Ace LTE cracked screen

ANSWERED

We purchased the Fitbit ace lte the week it came out for our daughter  and about 3 weeks in, it fell off her wrist and the screen cracked. I am trying to find out how I can get this fixed or replaced. Very frustrating spending almost $300 and it cracking this easily after 1 little fall. I have also been redirected about 4x and was told this was the correct team.


Moderator Edit: Formatting

Best Answer
1 BEST ANSWER

Accepted Solutions

Hi @Smash19  you'll need to contact customer support by going to this page - click to go there - and filling out the required fields. As you progress, you will go from page to page, adding any required information. Ultimately you will arrive at the place where you can decide to receive or to make a call directly to support. It's the way you'll get things going.

Stepping in the U.S.A. since September 2013. Android 14

View best answer in original post

Best Answer
2 REPLIES 2

Hi @Smash19  you'll need to contact customer support by going to this page - click to go there - and filling out the required fields. As you progress, you will go from page to page, adding any required information. Ultimately you will arrive at the place where you can decide to receive or to make a call directly to support. It's the way you'll get things going.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

I was wondering if you ever got a satisfactory response to your issue. We ran into the same problem and could not get it replaced through Google/Fitbit. It is really frustrating because the same thing happened with our son and now we have a cracked glass so we can't safely have him use it.

Best Answer
0 Votes