Fitbit Ace LTE cracked screen

[Smash19]

We purchased the Fitbit ace lte the week it came out for our daughter  and about 3 weeks in, it fell off her wrist and the screen cracked. I am trying to find out how I can get this fixed or replaced. Very frustrating spending almost $300 and it cracking this easily after 1 little fall. I have also been redirected about 4x and was told this was the correct team.

Moderator Edit: Formatting

[Odyssey13 · Accepted solution]

Hi @Smash19  you'll need to contact customer support by going to this page - click to go there - and filling out the required fields. As you progress, you will go from page to page, adding any required information. Ultimately you will arrive at the place where you can decide to receive or to make a call directly to support. It's the way you'll get things going.

[pinbor1]

I was wondering if you ever got a satisfactory response to your issue. We ran into the same problem and could not get it replaced through Google/Fitbit. It is really frustrating because the same thing happened with our son and now we have a cracked glass so we can't safely have him use it.