Heart rate and stats not tracking on Ace LTE

[14ElleD]

Fitbit Ace LTE heart rate and fitnesss not tracking on my kid’s watch. They are able to text and call, so connectivity isn’t the issue.

Moderator Edit: Clarified subject

[RiekoC]

Hello @14ElleD 

Do you see any lights on the back your child's Ace device? If not, have you had a chance to restart the device?

If you don't see lights on the back of the Ace and it still doesn't track steps after the restart, you could have a defective device and should contact Ace Support (<-- click link). Complete the prompts until you get to the option to chat or call.

[14ElleD]

Thanks, that worked! I don’t know why I didn’t think of the classic restart fix all 🤦🏻‍:female_sign:

[RiekoC]

Hello @14ElleD 

Thank you for letting us know that a restart got your child's Ace back to tracking. We're glad that it was a simple fix.

Restarting the device is often the first troubleshooting step to try. It still surprises me how many issues a restart can fix. 😁